How WEX Achieved Significant Cost Savings and Transformed Data Platform Visibility with Pantomath
With Pantomath in place, WEX’s Data SREs and Platform Engineers finally had a single location to organize the operational state of their data platform. Automated lineage and incident creation features helped the team quickly pinpoint predictive insights.
WEX Inc. is a global leader in B2B payment solutions, serving 6,500 employees worldwide. The company stands out by delivering specialized offerings in fleet and mobility, employee benefits, and corporate payments. WEX’s proprietary technology, data-driven insights, and commitment to security means they can provide tailored, comprehensive solutions to their customers.
When WEX's newly formed Data Site Reliability Engineering (SRE) team recognized critical data visibility gaps, they turned to Pantomath to manage them.
The Challenge
When WEX formally launched its new Data SRE team, it didn’t take the team long to realize that there were visibility gaps in WEX’s complex data platform.
At the heart of the issue, there was an absence of automated, intuitive pipeline lineage. The monitoring and alerting systems were fragmented, leaving teams without a unified overview of the data landscape. Teams couldn’t visualize relationships between data sources, or maintain up-to-date documentation.
Manual efforts required a significant amount of time and proved difficult to maintain and scale. Likewise, troubleshooting became inefficient as the lack of comprehensive visibility made it harder for the team to promptly detect, prioritize, and resolve incidents
This data conundrum threatened one of WEX’s main strategic objectives: embedding high-quality data into business decisions, including the timely detection and resolution of impactful events.
Previous attempts to address these challenges fell short. WEX briefly considered a manual solution that required one full-time, dedicated employee. The experiment produced results, but failed to deliver the real-time, dynamic insights required for a modern data-driven enterprise.
Other tools were considered, but ultimately did not meet WEX’s high bar for automation, scalability, and integration.
The Solution
WEX discovered Pantomath through a recommendation from its data engineering team. Engineers were drawn to the platform’s automated data pipeline discovery and dynamic documentation capabilities. Pantomath had an unmatched ability to trace data lineage across diverse systems and enhance data operations.
WEX rolled out Pantomath organization-wide, with the SRE team leading adoption. While the process is ongoing, WEX teams became comfortable with the platform within one week, supported by initial training and ongoing meetings with Pantomath’s experts.
With Pantomath in place, WEX’s Data SREs and Platform Engineers finally had a single location to organize the operational state of their data platform. Automated lineage and incident creation features helped the team quickly pinpoint predictive insights.
Most notably, WEX estimates that Pantomath has saved them six-figures and counting in manual effort previously spent troubleshooting and resolving data events. WEX teams can now redirect that time and those resources toward more strategic initiatives, rather than reactive firefighting.
WEX can also now successfully track Mean Time to Resolution (MTTR) and other critical performance indicators, dramatically improving their incident management capabilities.
Perhaps most importantly, Pantomath has provided Data SREs and Platform Engineers with a centralized operational view. They can now understand, monitor, and maintain their complex data ecosystem.
"We start and end our day with Pantomath. The unprecedented visibility that Pantomath has given my team has significantly improved our efficiency," noted Andrew Connolly, WEX's Director of Platform Reliability.
WEX values Pantomath’s proactive, hands-on partnership. Through regular feedback, weekly meetings, and ongoing collaboration, both teams quickly identify needs and prioritize solutions.
Even when immediate fixes aren’t available, Pantomath maintains clear communication and keeps WEX updated. This support has been especially important during technical challenges, with both sides working closely to resolve connector and implementation issues.
Looking forward
WEX plans to expand Pantomath usage across additional teams, including Data SRE, Risk SRE, and Data Platform Engineering. The company is actively working on automating incident management with the Jira Service Management integration and expects their Pantomath footprint to grow alongside its maturing data platform.
Most notably, WEX sees Pantomath as uniquely positioned to help drive accurate insight into data quality. This capability would provide tremendous value, building on the foundation of visibility and automation they've already established. The platform's ability to provide comprehensive observability across their data ecosystem positions WEX to maintain their competitive edge while scaling their operations efficiently.
For WEX, Pantomath has transformed from a monitoring tool into a strategic platform that delivers measurable cost savings, operational efficiency, and the visibility needed to support their continued growth in the B2B payments market.
If you're looking to achieve similar visibility and cost savings in your data operations, schedule a demo with Pantomath's expert team.
